We will check the relevant areas and get back to you.
Please take a photo using your smartphone camera and attach it to an email and send it to us.
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・Membership number or Plus member ID
・Registered name (kanji/furigana)
・Registered phone number
・不良のあった物の名称
・不良のあった物の写真
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<About the attached photo>
・Please take a photo so that the defective part is clearly visible.
・There is no problem with attaching multiple photos,
・After checking the photos, we may not be able to meet your request.
We are unable to assist with inquiries regarding products purchased at the "IS:SUE OFFICIAL STORE" or "LAPONE ONLINE SHOP."
*Please see "Q: There is a defect in the product I received. I would like to exchange it."
*Please contact the above mentioned contact details.