• About joining
• About the course
• Payment of membership fees
• About logging in
• About changing registration information
• Changing your smartphone model
• [Monthly Membership Fee Bundle Payment Course] About continuation
• About withdrawal
• Regarding various emails
• About the use and content of this site
• others

About joining

• Q.
  「IS:SUE OFFICIAL SITE」とはなんですか？
• Q.
  Please tell me how to join.
• Q.
  Can I join using something other than a smartphone?
• Q.
  Can I view the site content without paying the membership fee?
• Q.
  Can I register using a name other than my real name?
• Q.
  Can I register multiple times?
• Q.
  My family member is already a member, can they join at the same address?
• Q.
  What is Plus member ID?
• Q.
  Can I join if I live overseas (outside Japan)?
• Q.
  Are there any email addresses that cannot be used for registration?
• Q.
  How long does it take to become a member after paying the membership fee?
• Q.
  What is the expiration date of my membership?

About the course

• Q.
  What is the difference between the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?
• Q.
  Please tell me how to change from the "Monthly Membership Fee Course" to the "Monthly Membership Fee Bundle Payment Course".
• Q.
  Can I change from the "Monthly Membership Fee Bundle Payment Course" to the "Monthly Membership Fee Course"?
• Q.
  Can I register for both the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?

Payment of membership fees

• Q.
  [Monthly Membership Fee Course] Please tell me the payment methods available.
• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me the payment methods that are supported.
• Q.
  I am considering new rate plans from 3 carriers. Do I need to take any action?
• Q.
  Please tell me which credit cards are available.
• Q.
  Can I use debit cards, prepaid cards, or bundle cards?
• Q.
  The message "The maximum number of errors has been reached" is displayed and you cannot register as a member.
• Q.
  I want to register using a credit card, but I get an error message.
• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me how to pay at a convenience store.
• Q.
  [Monthly Membership Fee Course] I would like to register using carrier payment, but it is not available.
• Q.
  [Monthly Membership Fee Bundle Payment Course] Can I check or change the credit card information I registered?
• Q.
  [Monthly Membership Fee Course] Can I check or change the credit card information I registered?
• Q.
  [Monthly Membership Fee Bundle Payment Course] Can I change the payment method?
• Q.
  [Monthly Membership Fee Course] Can I change the payment method?
• Q.
  [Monthly Membership Fee Course] Do I need to make payment every month?
• Q.
  [Monthly Membership Fee Course] If I join in the middle of the month, will the payment be calculated on a pro rata basis?
• Q.
  [Monthly Membership Fee Course] If a payment is made twice, is a refund possible?
• Q.
  [Monthly Membership Fee Course] How can I check my current registration status?
• Q.
  [Monthly Membership Fee Course] Duplicate payments are occurring every month.
• Q.
  Are there any differences in the services provided depending on the payment method?

About logging in

• Q.
  I forgot my password for Plus member ID.
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete Plus member ID (formerly known as EMTG ID).

About changing registration information

• Q.
  What if my last name changes?
• Q.
  Can I change the registered name?
• Q.
  I registered my date of birth and gender incorrectly.
• Q.
  What should I do if my address or phone number changes?
• Q.
  Can I change my registered email address?
• Q.
  I cannot change my email address because the message "It is already in use" appears.

Changing your smartphone model

• Q.
  [Monthly Membership Fee Bundle Payment Course] I changed my smartphone model. Do I need to do anything?
• Q.
  [Monthly Membership Fee Course] If I change my model, do I need to go through any procedures? (For those paying by credit card)
• Q.
  [Monthly Membership Fee Course] If I change my phone model, do I need to go through any procedures? (Carrier payment used/no change of mobile phone company)
• Q.
  [Monthly Membership Fee Course] If I change my phone model, do I need to go through any procedures? (If I use carrier payment/change my mobile phone company)

[Monthly Membership Fee Bundle Payment Course] About continuation

• Q.
  Please tell me how to continue the procedure.
• Q.
  Even though I don't remember going through any procedures, it was automatically renewed.
• Q.
  My membership has expired. Can I still renew my membership?
• Q.
  What is "automatic credit card renewal"?
• Q.
  Please let me know how I can check if my credit card is automatically renewed.
• Q.
  Please tell me how to stop automatic renewal of my credit card.
• Q.
  Can I change the credit card information used for automatic renewal?
• Q.
  How can I change automatic renewal from "no" to "yes"?
• Q.
  My subscription is automatically renewed, but I would like to continue it by paying at a convenience store. What should I do?
• Q.
  I have auto-renewal enabled, but when will the expiration date be renewed?
• Q.
  One month before my membership expired, I received an email from my credit card company informing me that my membership fee would be withdrawn.

About withdrawal

• Q.
  [Monthly Membership Fee Course] Please tell me how to cancel my membership.
• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me how to cancel my membership.
• Q.
  [Monthly Membership Fee Course] If I cancel and rejoin within the same month, will the payment be duplicated?
• Q.
  [Monthly Membership Fee Bundle Payment Course] I have canceled my membership, but I am still being charged via credit card.
• Q.
  [Monthly Membership Fee Course] I canceled my membership, but I am still being charged via carrier billing.
• Q.
  It was supposed to be an automatic renewal, but I was cancelled.
• Q.
  [Monthly Membership Fee Course] What happens to the payment if I cancel my membership?

Regarding various emails

• Q.
  I haven't received any emails from the fan club.
• Q.
  I haven't received an email confirming my membership registration.
• Q.
  Where can I subscribe to the members-only email newsletter?
• Q.
  How often do you send out email newsletters?
• Q.
  I would like to stop receiving the email newsletter.
• Q.
  Can I change the email address for receiving the newsletter?
• Q.
  I contacted them but haven't received a reply.
• Q.
  You will still receive email newsletters even after canceling your membership.

About the use and content of this site

• Q.
  What is the recommended environment?
• Q.
  [iPhone] I can't watch MOVIE.
• Q.
  [Android] I can't watch MOVIE.
• Q.
  Suddenly I can no longer view the paid content page.

others

• Q.
  Regarding the content of opinions and requests
• Q.
  The site isn't displaying properly.
• Q.
  About the translation function
• Q.
  What is the latest news about your artists?
• Q.
  Can you tell me about copyright?
• Q.
  I can't update the app

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