Thank you for always using IS:SUE OFFICIAL FANCLUB.

We have decided to send out 2025 New Year's cards to eligible members!

Please look forward to receiving it.

Those who meet either condition A or B will be eligible for shipping.

*If you pay at a convenience store, your registration for Monthly Membership Fee Bundle Payment Course will be completed upon payment.

Please note that simply issuing a payment number on the site does not complete your registration and will not include you in the shipment.

▼Click here to change from Monthly Membership Fee Course to the Monthly Membership Fee Bundle Payment Course

▼How long does it take from paying the membership fee to becoming a member?

<Shipping Eligible>

Members who signed up for Monthly Membership Fee Course by the end of September 2024 and are continuing their Monthly Membership Fee Course as of 23:59 on Monday, December 2nd (current members)

<<Not eligible for shipping>>

・Those who joined Monthly Membership Fee Course after October 2024

(If you change to Monthly Membership Fee Bundle Payment Course and satisfy A, your item will be eligible for shipping.)

・Those who have cancelled their membership before 23:59 on Monday, December 2nd, regardless of the month they joined

Mail

*We cannot handle individual requests other than having the parcel delivered to your mailbox, such as having it held at a post office, delivery center, or picking up at a convenience store.

*For more information about the "forwarding service," please contact your postal service.

Registered address as of 23:59 (JST) on Monday, December 2, 2024

After logging in to the site, please check your membership information from My Page under "Confirm/Change Member Information."

If the package has not been delivered due to reasons on your part, such as an incorrect address, we will be unable to assist you, so please be sure to take the following steps.

1) Confirm your registered address

We cannot resend items due to an incorrect address.

If there is an apartment or building name, please register it correctly without any abbreviations.

If you are unsure about your address registration or writing,

Please check with your nearest post office or delivery company office.

As rules may differ depending on the region, we are unable to provide accurate information regarding the accuracy of your address even if you contact us.

2) Confirm your registered name

If the addressee's nameplate on your home address is different from the addressee's nameplate, the reward will be returned due to a "different nameplate" reason.

If you are an affected customer, please register "(name on nameplate)" at the end of your address.

If your surname has changed due to marriage or other reasons, please check this page (FAQ link for each site) before contacting us.

If you do not wish to receive New Year's cards due to circumstances such as mourning, please apply below.

*Please be sure to apply by the deadline. We cannot accept applications outside of the deadline.

*We cannot ship to addresses other than the registered address.

[Application Deadline] Monday, December 2, 2024, 23:59

▼Click here to apply for refusal of delivery

*No "confirmation of receipt" email will be sent.

If necessary, please take a screenshot of the completed screen.

・We have received many inquiries regarding incorrect addresses. Please be sure to check the address you registered. We cannot resend items due to incorrect addresses.

・After shipment, we will only accept requests for reshipment in the case of [items that have not arrived or are defective due to delivery accidents, etc.].

*We cannot assist you if the package has not been delivered due to customer reasons, such as an incorrect address.

Details will be posted on the website after shipment.

Please refrain from making individual inquiries regarding shipping, response times, etc.