The first pressings (first production runs) of each format of IS:SUE 2nd SINGLE "Welcome Strangers ~2nd IS:SUE ~", which will be released on Wednesday, November 13, 2024, will include an application lottery ticket (serial number).

We will inform you of the details of the benefits you can apply for using this serial number.

*If your child wishes to participate in the event, parents/guardians must read the [Notes if your child wishes to participate] in the middle of the page.

* RIN is not scheduled to participate.

■2ND SINGLE 『Welcome Strangers ~2nd IS:SUE ~』 Lottery Bonus

[A Prize] Premium offline autograph session (100 people in total)

▶ You can participate in the fan signing event with all the members.

*While waiting, you may take videos and photos within the designated time period.

・Kansai venue: 50 people

・Kanto venue: 50 people

[Prize B] Offline handover event for everyone (total of 200 people)

▶Members will hand out trading cards directly to each participant in turn.

・Kansai venue: 100 people

・Kanto venue: 100 people

[C Prize] Individual offline autograph session (total 600 people)

▶ You can participate in a signing session with the member of your choice.

・Kansai venue: 100 people for each member / 300 people in total

・Kanto venue: 100 people from each member / 300 people in total

[D Prize] Individual offline talk event (total 1,800 people)

▶You can talk directly with the member of your choice for a certain period of time.

・Kansai venue: 300 people for each member / 900 people in total

・Kanto venue: 300 people for each member / 900 people in total

[E Prize] Individual online talk session (total 1,500 people)

▶You can talk to your desired member for a certain period of time using a dedicated app.

・500 people from each member / 1,500 people in total

[F Prize] Special acrylic coaster (RIN ver.) (300 winners)

┗ [A Prize] [B Prize] [C Prize] [D Prize] Event Date

・Kansai venue: Scheduled to be held on Sunday, December 22, 2024

・Kanto venue: scheduled to be held on Sunday, January 12, 2025

*The event date is subject to change.

┗ 【E Prize】 Date

Scheduled to be held on Saturday, December 14, 2024

~About [Prize A], [Prize B], [Prize C], and [Prize D]~

For the offline special event for [A Prize], [B Prize], [C Prize], and [D Prize], the winners will be required to come to the venue.

Depending on the event you selected when applying, you may meet the members face-to-face and enjoy autograph sessions, talk sessions, and more!

*Please select your desired "Venue" and "Event Content", and for [C Prize] and [D Prize], please also select your desired "Members" when applying.

*Please note that you cannot choose the time zone.

*When you meet the members, you can enjoy talking to them for the set time. Please note that a staff member will call you out when the set time has passed. The event will end if the time is up, even if you are in the middle of a conversation.

*【Prize A】 is a reserved seat. Seat numbers will be assigned randomly.

*For [A Prize], you can bring in goods that you would like the members to wear on the day. The goods that the members will use will be randomly assigned. Staff may refuse to accept goods that you bring in at their discretion. Thank you for your understanding. Other precautions will be notified to the winners in advance, so please be sure to check them before participating.

*Photography is strictly prohibited at offline events other than for [A Prize].

*For [A Prize] and [C Prize], the members will sign the original colored paper prepared by the office in front of you. Please note that we will not be able to respond to requests other than autographs.

*For [Prize B], the members will hand out the trading cards prepared by the secretariat directly to the winners one by one in order. There will be trading cards for all three members.

*Please note that this event will not involve any contact with IS:SUE members.

*You will be responsible for all expenses, including transportation costs to the venue and accommodation costs. This also applies if the event is canceled. Thank you for your understanding.

To participate in this event, you will need to use a "passcode (a QR code electronic ticket issued by chord)" issued by chord. The "passcode" will be provided to you around 8:00 PM the day before the event to prevent it from being sold or transferred.

・Kansai venue: Saturday, December 21, 2024, after 20:00

・Kanto venue: Saturday, January 11, 2025, after 20:00

*Reselling or transferring the winning rights or autographs to third parties, or listing or reselling them at auction, is strictly prohibited.

*Please be sure to read the common precautions for [A Prize], [B Prize], [C Prize], and [D Prize] at the bottom of the page in advance.

About [Prize E]

*Winners can use the dedicated app "Meet Pass" to enjoy video chat with members for the specified call time.

*The application system will use "chord" as described below, so only winners of [E Prize] will be able to use the Meet Pass.

■About the event app "Meet Pass"

If you are using Meet Pass for the first time, please be sure to read the "Usage Guide" below before installing the app and creating a user account.

User Guide: https://meetpass.jp/guide/

*The following conditions are required to use the Meet Pass app.

・Ability to send and receive SMS

・iOS 12.0 or later, Android 8.0 or later

・The front camera and microphone are working properly.

- On the day of the event, you will be able to use an internet connection that can maintain a stable line speed of 20 Mbps or more.

*When applying, please select the desired "member" on "chord" and apply.

*Please note that you cannot choose the time zone.

*[E Prize] Each winning member will have approximately 30 seconds of talk time with you. If the time runs out, the talk session will end even if you are in the middle of a conversation.

*Reselling or transferring the winning rights to a third party or listing them at auction is strictly prohibited.

*[Prize E] In order to prevent the prize from being sold or transferred, the winners will be sent the information necessary to participate in the event via email at the email address registered with chord around 8:00 PM on Wednesday, December 11th.

*If you do not receive an email, you can also check the information necessary to participate in the event on your chord My Page.

*After receiving the information necessary for participation, please download the event app "Meet Pass", select the event date you have been selected for from the event list at the top, and enter the information listed in the winning email to receive your participation ticket.

●The period for entering the information required to receive your participation ticket after winning the Meet Pass is as follows.

・Event on Saturday, December 14, 2024 ⇒ December 11 (Wed) 20:00 to December 14 (Sat) 10:00

*Please note that the entry period is very short.

* If you do not collect your participation ticket from Meet Pass by the collection date, your winning rights will be invalidated. Please note that in this case, no refunds will be provided.

*Once you have received the ticket, it will be displayed on the ticket list screen. Please make sure to check that the ticket is displayed on the Meet Pass by the deadline.

*Please be sure to read the general precautions for [E Prize] at the bottom of the page in advance.

About [Prize F]

*The "Special Acrylic Coaster (RIN ver.)" is scheduled to be delivered in January 2025.

*The expected delivery date for the "Special Acrylic Coaster (RIN ver.)" may change without notice. Please note.

*The "Special Acrylic Coaster (RIN ver.)" will only be shipped within Japan.

*This project is limited to Japan. Please note that we cannot respond to inquiries from overseas.

*Resale of the "Special Acrylic Coaster (RIN ver.)" is strictly prohibited.

*The "Special Acrylic Coaster (RIN ver.)" will be shipped to the address you registered as a member of chord (free of charge), so please make sure you register correctly. Even if you have already registered as a member of chord (free of charge), please make sure your address is registered correctly before applying.

【Shipping】

Wednesday, November 13, 2024

IS:SUE 2ND SINGLE『Welcome Strangers ~2nd IS:SUE~』

＜First Limited Edition A＞【CD＋PHOTO BOOK】¥1,727 (excluding tax) / ¥1,900 (including tax)

＜First Limited Edition B＞【CD＋PHOTO BOOK】¥1,727 (excluding tax) / ¥1,900 (including tax)

＜Regular Edition＞【CD ONLY】¥1,273 (excluding tax) / ¥1,400 (including tax)

＜UNIVERSAL MUSIC STORE Limited Edition＞【CD ONLY】¥1,273 (excluding tax) / ¥1,400 (including tax)

＜FC Limited Edition＞【CD ONLY】¥1,091 (excluding tax) / ¥1,200 (including tax)

*Please check the sticker on the product jacket to see if it contains a "lottery entry ticket (serial number)."

【Application period】

Tuesday, November 12, 2024 11:00 to Thursday, November 25, 2024 10:00

●1st time

Application period: Tuesday, November 12, 2024, 11:00 to Thursday, November 14, 2024, 10:00

Winners announced: Friday, November 15, 2024, around 5:00 PM

● 2nd time

Application period: Thursday, November 14, 2024, 11:00 - Monday, November 18, 2024, 10:00

Winners announced: November 20, 2024 (Wednesday) around 17:00

3rd Time

Application period: Monday, November 18, 2024, 11:00 to Monday, November 25, 2024, 10:00

Winners announced: Friday, November 29, 2024, around 17:00

*This will be a lottery system with three rounds of winning announcements. Please be sure to check the schedule above.

*Each application lottery will be held using the lottery system "chord."

*Chord can be used on smartphones, tablets, and PCs.

*Only the winner can participate in the event.

*Please note that we cannot reissue the "lottery entry serial number" if it is lost or stolen.

*Depending on the time of day (especially close to the deadline), it may be difficult to connect to the application page. Please apply well in advance.

*Please note that applications cannot be made outside of the application period stated above.

*Those who apply during the application period will be notified of whether they have been selected or not by email around 5:00 p.m. on the day the results are announced.

*You can also check the results of your event entry on your chord My Page.

*The time for sending the winning/losing announcement email is an estimate and may be earlier or later than expected.

*The probability of winning is not related to the order of applications.

*If you are selected for multiple divisions, you can participate in all of them.

* Winners of [A Prize] and [B Prize] will be notified of the "groups they can participate in." You can also check the "groups they can participate in" on your chord My Page.

*Winners of [Prize C], [Prize D] and [Prize E] will be notified of the "members" and "groups they can participate in." You can also check the "members" and "groups they can participate in" on your chord My Page.

[How to apply and points to note]

*You can only apply once for each serial number written on the application lottery ticket.

*There is no limit to the number of times you can apply. You can apply for as many serial numbers as you have.

*This project uses the "chord" lottery system.

*Chord can be used on smartphones, tablets, and PCs.

*To apply, you will need to register as a member of chord (free of charge), so please be sure to register in advance.

*At both offline and online events, we will verify your identity using your "chord registered membership information" and "valid identification" (see below), so please make sure the information you register for your chord membership matches the information on your identification.

*When registering, please make sure to enter your name in the same Japanese (Kanji, Hiragana, Katakana) as your ID. However, if the name on your passport or other valid ID you will bring with you on the day of the event is in English Roman letters, please enter it in English Roman letters (full-width). Please note that registrations in any other language will not be eligible for event applications.

*Please make sure to set up your device to receive emails from <@cdefgah.net>.

[Chord website] https://cdefgah.net/

*Only the winners will be able to participate for any reason. In that case, no refunds or refunds will be given for the CD product.

*Please note that we cannot accept any changes or cancellations due to customer convenience. Please make purchases at your own risk and within your planned budget.

*Please note that we are unable to respond to inquiries from overseas.

*If the organizers determine that an application made by the same person using multiple accounts has been disruptive or fraudulent and has caused an unfair situation in the event, the application will be invalidated and the person will be completely banned from participating in or entering future IS:SUE events.

*The sale, purchase, or transfer of the application lottery ticket and serial number to a third party is strictly prohibited.

*If anyone other than the person who purchased the CD obtains the serial number in any way and applies, the application rights of both the CD purchaser and the serial number obtainer will be invalid for any reason.

*It is strictly prohibited to sell or transfer your winning rights to a third party, including family members or friends. If such a practice is discovered, your winning rights will be invalidated. In addition, winnings made through proxy applications will not be accepted.

*If the organizers determine that an event participant is involved in any way with anti-social forces (gangsters, gang members, right-wing groups, anti-social forces, or similar entities; the same applies below) or is cooperating or involved in the maintenance, operation or management of anti-social forces through funding or other means, the organizers reserve the right to refuse that person's participation in the event or their purchase of any products.

[Notes if your child wishes to participate]

*If your child wishes to participate, please register as a member of Chord using your child's information and apply. Please note that even if you mistakenly apply using your parent's registered account and are selected, your child will not be able to participate.

*If your child does not have a smartphone, please prepare an email address such as Gmail or Yahoo! Mail and register as a chord member from your family member's smartphone. Please also apply from your family member's smartphone using the information of the child who is registered with chord and would like to participate.

*Even small children will need to provide identification documents. Please also check "About identity verification when participating in events." "Passports" and "My Number cards" can be issued even to small children, so please be sure to have them ready by the day of the event. In addition, we will also be conducting identity verification of guardians on the day of the event.

*If your child is selected and participates in the event, a parent or guardian may accompany them to each booth just before the event if they wish, but participation in the event is limited to the winner. Parents or guardians may accompany preschool children only.

≪About identity verification when participating in an event≫

On the day of the event, we will check your identity document. Please make sure to prepare the "valid ID" listed below before participating. If you are unable to check your identity document on the day, you will be refused entry.

▼About "valid identification"

■ "Photo ID"

①Passport

② Driver's license

③ Student ID with photo (junior high school and high school students only)

*If your student ID card has a handwritten name, please bring one of the following (a) to (f) or one document with your name printed on it on the day.

④My Number Card

*Please use a special card case that does not reveal your personal number.

⑤Basic Resident Registration Card

⑥ Disability certificate

・Disability certificate (with photo)

・Mental disability health and welfare handbook (with photo)

・Rehabilitation handbook (with photo)

⑦ Residence card

⑧Special permanent resident certificate

If you do not have ① through ⑧, we will check two items from (a) through (f) below, or one item from (a) through (f) and at least one item with your name printed or engraved on it. Please note that two items with only your name on them will not be accepted.

(a) Health insurance card

(b) A copy of your residence certificate

(c) Family register

(d) Family register extract

(e) Seal registration certificate

(f) Pension book

■ Examples of items with names printed or engraved

·staff identity card

・Student ID without a photo (student ID without a photo and with a handwritten name will not be accepted)

·credit card

·Cash card

*Please bring all official documents in the same condition as they were officially issued. Copies of resident certificates, certified copies of family registers, and extracts from family registers are valid for up to six months after issue.

*Public utility bills (electricity, water, etc.) and various types of postal mail will not be accepted, even if they have your name printed on them.

*My Number notification cards (without photo) are also not acceptable.

*If you are a foreign national, please make sure to bring your passport so that we can clearly identify you.

※외국 국적이신 분은 명확한 본인확인을 위해 여권을 반드시 준비해주세요．

※Foreign customers will need valid passport for identification.

*In all cases, copies, handwritten documents, documents that have expired, or have been tampered with to make them unusable will not be accepted.

*Digital student ID cards are not accepted.

* "Passports" and "My Number Cards" can be issued to minors as well. (Minors need parental consent.) Identity verification may also be carried out at upcoming events, so please take this opportunity to prepare in advance.

*If we determine that your face is clearly different from the photo on your valid ID, we may refuse you participation.

*Even if you have a valid ID, if staff determines that you are not the person in question, we may refuse you participation.

*Even if you have a valid ID, we may ask you to verbally confirm your identity in detail. We appreciate your understanding and cooperation.

*Tampering with or forging identification documents, and using forged identification documents are all criminal acts.

<<Common notes for [A Prize] [B Prize] [C Prize] [D Prize]>>

To participate in this event, you will need to use a passcode (a QR code electronic ticket issued by chord) issued by chord.

*To participate, you will need a smartphone (or tablet) on which you can present the passcode.

*Please note that those who do not have a smartphone or tablet (excluding some models) will not be able to participate in the event.

* Once the "passcode" is distributed, please check it immediately and download it or take a screen capture to prepare it.

*You will be asked to present the "passcode (QR e-ticket issued by chord)" on the day of the event. Please make sure to bring one mobile device per person.

*Your identity will be verified using your "Chord registered member information" and "valid ID." Please make sure that your Chord member registration information matches your ID. Please note that if the information does not match, you may be refused participation.

*Only the winner can participate in the event.

Please be sure to check the type of ID required and important points in advance. Please note that we cannot respond to any problems that arise if you do not confirm the above.

*The information we will confirm on the day will be the registration information you entered when applying. Transfers are strictly prohibited, even between family members or friends. We will not accept any changes after you have been selected, regardless of the reason, so please be careful not to make any mistakes or omissions when applying.

<Regarding resale/transfer>

* Applications for the purpose of resale are strictly prohibited. Reselling the prizes won to a third party, regardless of the reason, is strictly prohibited. Providing the prizes to a third party for the purpose of resale is also prohibited.

*If we find that tickets have been sold at auctions or resold at high prices, we will deny entry to the seller and purchaser. Furthermore, if reselling is confirmed, we may ask for your identity on the day of the event. If we are unable to verify your identity, we may deny you entry. Reselling includes selling/bidding on auctions, buying and selling on the internet or social media, buying and selling through ticket shops, purchasing agents, scalpers, and malicious third parties.

*We are not responsible for any problems that may occur regarding the transfer of application lottery tickets and serial numbers.

<Regarding audio, video and photography>

* Taking photographs, videos, and audio recordings with cameras or mobile phones are strictly prohibited within the venue. If anyone is found taking photographs or recordings, the equipment will be confiscated and you will be asked to leave immediately, so please be aware of this in advance.

*The organizers and artists will not be held responsible for any accidents, theft, etc. that occur as a result of not following the instructions of staff.

*If you notice any of this behavior, please be sure to notify a nearby staff member as it may lead to trouble between customers. If staff deem the behavior dangerous or a nuisance, you may be asked to leave. In the case of being asked to leave, no refunds will be given for any products.

◎ Regarding recording, filming and photography for [A Prize]

* At [A Prize], video and photography are permitted only during waiting times and only when permitted by the organizers. Recording, filming, and photography are strictly prohibited outside of the times permitted by the organizers (including when meeting with the members). If you are discovered doing so or do not follow the instructions of the staff, you will be asked to leave the venue, your camera, mobile phone, and other filming equipment will be confiscated, and the data will be erased. Please be sure to follow the instructions of the staff when taking photos.

*The use of tripods, standing up to take photos, moving seats, and streaming live on social media are all prohibited.

*You may use any device, such as a smartphone, mobile phone, or digital camera, but please refrain from using flash photography or the use of tripods, selfie sticks, or large telephoto lenses as they may be a nuisance to other customers.

*Please note that we may suddenly decide on the day to disable photography.

*The images and videos taken cannot be used for monetization or commercial purposes.

*The production and sale of unofficial merchandise using IS:SUE 's image or name is prohibited.

*Please note that this event will not involve any contact with the members.

<About the event>

*Please note that we will not be able to accommodate you if you are late due to delays in public transport such as flights or trains. Please make sure to arrive with plenty of time.

*Please refrain from smoking or drinking alcohol during the event.

*Please refrain from excessive face painting as we will not be able to verify your identity. You will be asked to remove the paint on the spot or you will be refused participation.

*Please refrain from making excessive requests to members. Please note that we may decline your request depending on the content.

* Entry with the "passcode (chord issued QR code electronic ticket)" will be via smartphone or tablet (some models excluded). Please make sure your smartphone or tablet (some models excluded) is fully charged and turned on in advance. We cannot provide support for smartphones or tablets (some models excluded) that run out of charge or are broken.

*Regarding the date of the event, each member will be required to participate within the time period allocated by the organizer. We will not be able to accommodate outside of this time period.

*If the conversation contains inappropriate content (such as slander against members, questions that cannot be answered, forcing members to assume certain poses or expressions, or behavior that violates public order and morals), the staff may force the conversation to end even in the middle of the conversation at their discretion.

*During the event, staff may touch your body, luggage, etc. to guide you. Please only apply if you are able to accept this.

*Name tags and name plates are only permitted if they are business card sized (or palm sized) pin badges that can be attached to clothing. Name plates worn around the neck, hand-held fans, handwritten paper, etc. are prohibited. Staff may decide not to allow certain items.

*When participating in the event, please remove any devices that may be capable of recording, filming, or taking photographs (cell phones, smartphones, watches, etc.).

*Each section and member will not be able to participate after the event has ended, regardless of the reason.

*There is a possibility that members may be absent at short notice due to illness or other reasons.

*Transportation and accommodation costs to the venue will be borne by each individual. Please note that refunds will not be given if there are any changes to the performers or performance content.

*Please manage your luggage and valuables at your own risk. Please note that we cannot take any responsibility for theft, loss, or other damage.

*If you forget the items required for entry listed in the winning email, you will not be allowed to enter, regardless of the reason.

*The organizers will not be held responsible for any accidents, thefts, or other troubles caused by customers inside or outside the venue. Furthermore, if a similar act causes an accident or injury to a third party, the parties involved will be required to resolve the issue between themselves. The organizers will not be involved in any discussions or problem resolution.

*Customers who cause trouble for other customers inside or outside the venue or do not follow the instructions of staff may be asked to leave. Please be sure to follow the precautions stated on IS:SUE OFFICIAL SITE / IS:SUE OFFICIAL FANCLUB.

Anyone who violates the above or fails to comply may be refused participation or asked to leave. Fan club members may be terminated from the fan club. Please note that in such cases, there will be no refunds for the enrollment fee or annual membership fee.

*Due to the artist's circumstances or other reasons, we may have to cancel or change all or part of the event. In any case, please note that we will not be able to accept returns or refunds for any products.

<<[E Prize] Notes>>

*To participate in this event, you will need to create a Meet Pass user account, register a valid ID to the Meet Pass app, set your nickname in full kanji, and have a device (smartphone) with the Meet Pass app installed.

*Your identity will be verified using the customer information provided at the time of your selection (when you applied for the event) and the valid ID specified here. Before applying, please check that there are no errors in your registered information on your "chord" My Page.

*To participate in the event, you will need to register a valid ID in the Meet Pass app, receive a ticket, and change your nickname in the Meet Pass app. When you are selected (when applying for the event), please change your Meet Pass app nickname to your full name in kanji, with the same name as the name you registered on chord.

■How to edit your nickname: https://faq.tixplus.jp/meetpass/?p=20

*Please make sure to prepare a valid ID for the winner. If you are unable to present the valid ID specified here, or if your customer information at the time of winning is different from the participant information, you will not be able to participate in the event. Only the winner can participate.

*Please prepare a valid ID that is the same as the one you used to register for Meet Pass.

*Participation by multiple people is prohibited. If we find that you have engaged in illegal resale or transfer of tickets on auction sites, ticket resale websites, or social media, or if we find that the information you registered is false, we will refuse your participation and will bar you from participating in any future IS:SUE related events.

*On the day of the event, we will check your identity document. Please be sure to bring the "valid ID" specified here with you when you participate. If we are unable to check your identity on the day, you will be refused entry.

*It is strictly prohibited for customers to record, record, or take screenshots of phone calls. If this is discovered, or if staff deems it possible to record or record, the call will be terminated. It is also strictly prohibited to copy, transfer, lend, or upload recordings (including recorded data) to the internet or SNS. If any prohibited actions are discovered, you will be barred from participating in any future IS:SUE related events.

*Please refrain from smoking or drinking alcohol during the event.

*Please make sure your microphone and camera are on when participating.

*Please refrain from excessive face painting as we will not be able to verify your identity. You will be asked to remove the paint on the spot or you will be refused participation.

*Please refrain from making excessive requests to members. Please note that we may decline your request depending on the content.

*Regarding the date of the event, each member will be required to participate within the time period allocated by the organizer. We will not be able to accommodate outside of this time period.

*Please participate in an environment with stable communication. If the communication environment is unstable, you may not be able to use the service comfortably due to freezing, etc. Please note that we cannot provide compensation for any environmental problems or equipment troubles on the customer's side.

*If you use a mobile phone line, a separate communication fee will be charged. Please note that the communication fee will be borne by the customer, so please be careful if you are not using a flat-rate communication service.

*The organizer will not be held responsible for any problems or malfunctions with your mobile phone or network environment, or errors such as loss of communication during a call, regardless of the reason. In addition, the organizer will not be held responsible for any damages caused by these events. We will only reschedule if there is a problem attributable to the organizer or the system.

*Please note that we will not be able to reschedule if you are unable to participate due to personal reasons such as not making it on time or being unable to connect, or if there are other issues with your communication environment or smartphone or other device that are causing problems with your call.

*Please note that we cannot respond if the content is not viewable in your area or for other reasons.

*If the conversation contains inappropriate content (such as slander against members, questions that cannot be answered, forcing members to assume certain poses or expressions, or behavior that violates public order and morals), the staff may force the conversation to end even in the middle of the conversation at their discretion.

*Please note that the event will be monitored by the event staff for progress management and security reasons. In addition, the content of the call will be recorded by the event staff.

*There is a possibility that members may be absent at short notice due to illness or other reasons.

*We may have to cancel or change all or part of the event due to the COVID-19 pandemic, natural disasters, artists, or other reasons. In such cases, we will not provide refunds. Thank you for your understanding.

*Please follow the instructions of the event staff for all matters related to the event.

*If you do not follow these precautions, you may not be able to participate in the event. Furthermore, the event itself may be canceled.

*The personal information you provide will be shared among LAPONE GIRLS Inc., BEENOS Entertainment Inc., Tixplus Inc., KIOK JAPAN Inc., and Universal Music LLC. In addition, your personal information will not be used for any purpose other than this event.

■ Inquiries regarding serial number benefits

Universal Music Customer Service Center

TEL：0570-044-088

Reception: Weekdays 10:00-18:00 (excluding Saturdays, Sundays and public holidays)

*For inquiries by email, please contact us via this page.

Please note that if you contact us by email, it may take some time for us to reply.

https://support.universal-music.co.jp/hc/ja

■Inquiries regarding applications

Chord Customer Support

Regular business hours: Weekdays 10:00-18:00

Please contact us using the inquiry form below. We will reply to your inquiry by email.

https://cdefgah.net/contact

*We do not accept inquiries regarding winning or losing.