Please check the following information when purchasing tickets at the venue for "2024 1ST IS:SUE ASSEMBLE - WE ARE IS:SUE."
Tickets can only be purchased by those who have tickets for the performance on the day.
*Post-event EC sales are also scheduled to begin on November 18th.
《Venue Sales Location/Time》
[Kanagawa] Pacifico Yokohama National Hall Special Sales Area
◼︎Wednesday, November 13, 2024 Advance sales from 12:00 to 17:00 (scheduled) / Open sales from 17:30 to 18:20 (scheduled)
◼︎Thursday, November 14, 2024 Advance sales scheduled for 12:00-16:30 / Open sales scheduled for 17:00-17:50
*Sales will be suspended 30 minutes before the opening in order to prepare for the opening.
{Those eligible to purchase merchandise}
When purchasing, we will check your performance ticket, so please be sure to present your ticket.
*Please refrain from contacting the venue directly (by phone, etc.).
◎For every 7,000 yen (tax included) spent on official merchandise at the venue, you will receive one "2024 1ST IS:SUE ASSEMBLE - WE ARE IS:SUE" trading card (random/solo, 4 types) on a first-come, first-served basis!
*Sales will end as soon as the planned number of tickets is reached.
*Please do not forget to pick up your item at the sales counter. We cannot assist you if you forget to pick up your item after leaving the sales area.
◎About electronic tickets
・Tickets for this performance will be issued as electronic tickets via the "IS:SUE SUE OFFICIAL APP." To receive your tickets and enter the venue on the day of the performance, you will need a smartphone that is compatible with the smartphone app "IS:SUE OFFICIAL APP."
・The receipt of electronic tickets varies depending on the advance sale. Please check each reception page for details. (Seats will be displayed on the day of the performance.)
・If a companion under the age of 18 does not have a smartphone, the companion's tickets will be displayed on the applicant's device and they will enter at the same time as the applicant. Please bring a valid ID as we may need to verify your Japanese identity.
・Each person will be required to enter this performance with one ticket, so please share the tickets with your companions using the "IS:SUE OFFICIAL APP." Please note that tickets purchased from the applicant cannot be shared or transferred to other people.
・When your companions receive their tickets, they will also need to download the "IS:SUE OFFICIAL APP" and register (free of charge). When applying, please make sure that all attendees of this performance have a smartphone with a compatible OS and SMS authentication enabled.
・If you arrive at the venue without having received your tickets, it may take some time before you can enter. Please make sure to receive your tickets, register your companions for IS:SUE OFFICIAL APP, and collect your tickets before arriving at the venue.
・If you are unable to participate due to unavoidable reasons, please use the official trade.
《Payment method for venue sales》
1) Cash (Japanese yen only)
2) Credit card
3) QR code payment
4) Electronic Money
*Please see the image below for details.
*Payment must be made in one lump sum.
*When using credit cards, QR code payments, or electronic money, payment may take some time depending on the communication conditions. In addition, you may not be able to use these methods due to communication environment or other reasons.
*Please note that this cannot be used in conjunction with cash payment.
*On the day, we may stop accepting credit cards, QR code payments, and electronic money due to unavoidable circumstances.
About returns and exchanges
◎We cannot accept exchanges or returns of products for reasons of customer convenience.
◎ Due to the material and production process, there may be some scratches or scuffs on the surface of the product. Please note that this does not affect the use of the product.
◎We will do our best to avoid handing over the wrong item or giving you insufficient change, but please be sure to check the item immediately after purchase. We cannot accommodate requests after the time has passed.
◎Exchanges for defective products will only be handled at the venue on the day. Please check your purchase promptly. Please note that if the product is out of stock, we may offer a refund.
<<Notes on product purchases, returns and exchanges>>
◎Sales numbers are limited. Please note that some items may sell out.
◎We are unable to provide product samples at the sales counter.
◎ As we have many sales outlets, there may be a time lag in informing you when a product is sold out. If a product is sold out after you place an order, you may not be able to purchase it.
◎If a product is sold out, we will inform you on the product POP, but please note that there may be a delay in providing this information.
◎If the product is sold out, we may provide a refund.
<Notes about merchandise sales locations>
◎Late night gatherings at the venue or surrounding areas and any other loud noises are strictly prohibited as they will cause inconvenience to the local neighborhood.
◎If you form a line before the start of the queue, that line will be invalid. Staff will guide you in forming the line.
◎Cutting in line or running when lining up is extremely dangerous and is strictly prohibited.
◎The entrance line start time and the entrance queue/waiting area may change depending on the weather and other conditions on the day. Please note that the entrance method may also change without notice depending on the operational situation. In the event of any changes, please follow the instructions of the on-site staff.
◎Only customers who intend to purchase merchandise will be allowed to line up in the official merchandise purchase queue. We ask that accompanying persons wait outside the merchandise sales area. Please refrain from meeting in the entrance queue.
◎The following actions are prohibited as they cause inconvenience to other customers.
* Product trading activities at the booth venue or in the vicinity of the facility
* Sit-ins around the facility
* Occupying benches etc. for long periods of time
If any of these actions are observed, staff will contact you.
◎Please follow the instructions of staff inside and outside the venue and in the waiting line. If you do not follow the instructions, if you violate the rules, or if you cause a nuisance to others, we may be forced to suspend or cancel the sale. In such cases, the organizers, venue, and performers will not be held responsible.
◎Due to unavoidable circumstances such as weather or operational reasons on the day, sales may end without notice or sales times may change. Please note that the contents may also be changed or sales may be canceled.
◎The organizers, venue, and performers will not be held responsible for any accidents or thefts that occur inside or outside the venue.
◎We will not accept any inquiries regarding the venue facilities.