The application conditions differ for each advance sale. Please be sure to check the application conditions before applying.

Applications are limited to one per person per performance, up to four tickets per performance. You can enter once for each performance.

For this performance, each person will be required to have one ticket to enter, so if you apply for two or more tickets, please be sure to share the tickets with your companions. Please note that tickets purchased from the applicant cannot be distributed or transferred to other people.

There will be no duplicate wins for the same performance on the same date and time.

Duplicate applications for the same performance may be invalid.

Even if you win/purchase multiple tickets, we will not allow anyone other than the person who won the tickets (the person whose name appears on the ticket) to enter the venue. We also cannot accept any changes to information, cancellations, refunds, or other requests for tickets.

Name changes will not be accepted after application. Transfers, even between family members or friends, are strictly prohibited. Changes will not be accepted for any reason, so please be careful not to make any mistakes or omissions when applying.

To apply, you must register as a member of Ticket Board (free of charge). The person receiving the tickets must also register as a member of Ticket Board (free of charge).

*If you are already a ticket board member, there is no need to register again.

Please ensure that IS:SUE OFFICIAL FANCLUB registration information matches your ticket board registration information. If your registration information does not match, or if we are unable to verify your identity, your application may be invalid or rejected.

*Name changes cannot be made once an application has been submitted. If for any reason the surname registered in IS:SUE OFFICIAL FANCLUB changes, please contact the fan club with the details clearly stated.

*Please check your registration details on IS:SUE OFFICIAL FANCLUB・ticket board once again before applying.

If unauthorized purchases are discovered, you will be denied entry. In that case, we will not refund your ticket or cover your travel expenses.

E-tickets can also be used on smartphones overseas.

It is not possible to list the item in "Fixed Price Trade".

All advance tickets will be sold by lottery. Tickets will not be sold on a first-come, first-served basis, so please check the notes regarding the performance during the application period and apply carefully. After the application period ends, a strict lottery will be held to determine the winners.

Please note that it may be difficult to connect due to high access rates immediately after the application period begins and near the end of the period. Please make sure you apply in advance and allow plenty of time.

Advance ticket sales are available before the general release date. Please note that there is a limited number of reservations and all reservations are made by lottery, so we cannot guarantee that you will win or receive a good seat.

We are unable to answer any inquiries/requests regarding seats.

When purchasing tickets or attending the event, you may be asked to provide emergency contact information.

Please note that we may provide necessary information regarding your personal information in response to requests from national agencies, local governments, etc.
The information you provide will not be used for any purpose other than those stated above.

For performances, cancellations, changes, and refunds cannot be made after tickets have been purchased, regardless of the reason. As an exception, we may ask for a refund in the event that the performance is canceled.

We will provide a special area for wheelchair users. If you would like to use a wheelchair, please purchase a ticket for a reserved seat and be sure to contact the performance inquiry number at least 5 days before the performance. Please note that wheelchair seats are limited.

Please note that IS:SUE OFFICIAL FANCLUB registration information will be displayed on the ticket board for membership authentication purposes.

*In order to verify your membership, some of the information you entered when applying for tickets and the information you registered on Ticket Board may be provided to IS:SUE OFFICIAL FANCLUB. The information provided will be used only for verifying your membership and will be promptly deleted once verification is complete.

Any tickets purchased at this reception desk are strictly prohibited from being resold to a third party, regardless of the reason. Providing/transferring them to a third party for the purpose of resale is also strictly prohibited. In addition, purchasing tickets for the purpose of resale is strictly prohibited.

Reselling includes selling tickets at auctions, bidding on tickets, buying and selling over the Internet, ticket shops, purchasing agents, scalpers, and buying and selling through malicious third parties.

If we find out that items are being sold at auction or resold at high prices, we will deny entry to the seller and buyer.
In addition, if resale or other similar activities are confirmed, we may ask for your identity to confirm your seat on the day of the performance. If we are unable to confirm your identity, we may refuse you entry.

Tickets (performance tickets) sold at the reception for this performance are "specific performance tickets" and are prohibited from being transferred for a fee beyond the promoter's sales price without the promoter's permission and authorization.

Under no circumstances will the organizers be held responsible for any problems arising from ticket resale or transfer.

This performance will be held in accordance with the guidelines of the government and local governments. Please enjoy the performance by following the entrance and exit flow and viewing rules set by the organizer.

The performance date, opening/start time, performers, etc. may be subject to change at short notice.

In the event of bad weather, the performance may be canceled or the content may be changed. If the performance is held, we will not provide refunds even if you are unable to attend due to a natural disaster or other reasons. Please note in advance.

Please note that we will not be able to refund your ticket even if there are changes to the performance content or performers. In addition, transportation and accommodation costs to the venue will be borne by each individual.

The content of this information may change in the future in accordance with the guidelines and instructions issued by the government and local governments.

All visitors are requested to carefully read the precautions listed on this page and cooperate in observing them. Please also be sure to follow the precautions specified on this official website and IS:SUE OFFICIAL FANCLUB.

Anyone who violates or fails to comply with the precautions set out by the organizers may be denied entry or asked to leave.
Please note that fan club members may be asked to cancel their membership in the fan club, and in that case, no refunds will be given for membership fees or annual fees.

Waiting for performers to enter or leave the venue is prohibited. Any nuisance or dangerous behavior may result in the performance being canceled. We ask for your cooperation in following the directions of staff at the venue.

We may check the identification of visitors (applicants and accompanying persons) upon entry. If we are unable to verify your identity, you will be denied entry regardless of the reason. Please be sure to bring a valid ID.

If you lose or forget your ticket, you will not be allowed to enter the venue, regardless of the reason. Please be aware that tickets cannot be reissued.

There is no cloakroom or other facility where you can leave your luggage inside the venue. Please manage your luggage and valuables at your own risk. The organizers will not be held responsible for any damages such as theft or loss.

During the performance, cheering goods (OFFICIAL LIGHT STICK, fans, etc.) are prohibited from being of a height or size that interferes with the performance or the viewing of other customers, as well as from causing a nuisance.

Detailed information on admission procedures on the day of the performance, as well as precautions and the latest information on infection control measures will be posted on this special website and our official social media accounts from time to time, so please be sure to read them before attending.

In order to protect the rights of artists, bringing photography and recording equipment (cameras, binoculars with photography capabilities, recorders, video recorders, etc.) into the venue, taking photographs with cameras or mobile phones, filming videos, recording audio, live streaming (live broadcasting with audio and video), etc. are strictly prohibited.

Due to the frequent occurrence of voyeurism and eavesdropping using smartphones and binoculars with camera functions, if you find your smartphone sticking out of your bag or pocket, or if you are using a smartphone or binoculars during the performance, staff may check you. Please set your smartphone to silent mode and store it securely in your bag.

Please note that if anyone is found taking photographs or recordings, the equipment will be confiscated and you will be asked to leave the venue. The organizers and artists will not be held responsible for any accidents or thefts that occur due to failure to follow the instructions of the staff.

Please note that in this case, no refunds will be given for ticket prices or other expenses.

Please note that any actions that disrupt the work of venue staff may be recorded or photographed in order to maintain order at the venue.

On the day of the performance, there will be cameras for video and photography. Please note that your behavior may be captured on camera.

We do not accept gifts, congratulatory flowers, flowers on the stand, fan letters, etc. for performers. Please note that if any of these arrive at the venue, they will be refused.

Please be aware that commercializing and selling/distributing to an unspecified number of people using materials other than IS:SUE support advertisements (photos released on the official website or fan club, photos used in magazines, photos taken secretly at performances or other places where photography is not permitted, etc.) constitutes an infringement of the artist's portrait rights, regardless of whether the seller is making a profit or not. In order to protect the artist's portrait, we ask for your understanding and cooperation.

Bringing in any support goods other than official IS:SUE merchandise is prohibited.

However, the following items may be brought in even if they are not official merchandise.

When using cheering goods, please refrain from holding them above chest height.

When using fans, slogans, etc., it is prohibited for them to extend beyond your seat.

Please note that seat size may vary depending on the venue.

If staff determine that your use is interfering with the performance or causing a nuisance to other customers, we may refuse your use.

Decorations on official merchandise are possible as long as they fit within the size of each product.

Even if customers contact us requesting permission to carry out a project by their own volunteers, we are unable to act as an intermediary, cooperate, or support.

It is prohibited to sell or distribute unofficial goods using IS:SUE 's image or name within the venue premises or in nearby facilities or public places. Furthermore, such actions will not be permitted under any circumstances.

In the unlikely event that unauthorized sales/distribution is discovered, the relevant products will be confiscated and identity verification will be carried out, and if it is found that you are a fan club member, you will be expelled and denied entry to the performance and venue premises. In more serious cases, in order to prevent recurrence, we may be forced to take legal action against those who take pictures or eavesdrop without prior notice, as it is considered an illegal act, so please absolutely refrain from such acts.
Furthermore, unless the number of people purchasing such unofficial merchandise decreases, it will be difficult to reduce the unauthorized sale and distribution of unofficial goods. We ask for your understanding that this is an act that violates the rights of artists.

Tickets for this performance will be sold as electronic tickets in order to reduce contact with other visitors through paper tickets and to ensure that all attendee information is registered. When entering the venue, please operate your smartphone or other device yourself.

Tickets for this performance will be sold only after we confirm the applicant's name and contact information at the time of purchase.

As of May 8, 2023, the government's "Basic Countermeasures for the Novel Coronavirus Infection" was abolished. Therefore, regarding infection control measures for performances held after the guidelines have been abolished, we ask that you take measures at your own discretion based on your own physical condition and living environment.

Please refer to the "Infection Control Information" published by the government as a reference for voluntary infection control measures. (https://corona.go.jp/events/)

Wearing a mask is at the discretion of the individual. Performers and staff will also be required to wear one at their own discretion. Please also be considerate of other customers during the performance, including observing cough etiquette.

You may cheer, support, sing, talk, and shout during the performance without wearing a mask.

However, please refrain from speaking at a volume or frequency that may cause discomfort to other customers, and be mindful of not disrupting the viewing experience.

During the performance, please watch from your seat, either standing or sitting. Any actions that bring you close to other customers in front, behind, or on either side of you, such as leaving your seat, running forward, or leaning forward, are prohibited.

Any kind of crowded gathering and trading of goods, etc. is prohibited both inside and outside the venue.

If you feel unwell after entering the venue, please inform a member of staff immediately.

Please note that staff will contact any visitors who appear to be unwell. We also ask for your understanding that we may refuse entry to those in a certain condition.

Unnecessary seat movements or exchanges during the performance are prohibited, and attendees are asked to refrain from contact with other attendees and lending or borrowing items.

During the performance, eating and drinking for purposes other than hydration is prohibited. Bringing in alcoholic beverages/drinking is prohibited.

Information regarding store hours will be provided at each venue.

To prevent resale, tickets for this performance will be received as electronic tickets, and the applicant's name will be displayed on the ticket. In addition, if tickets are distributed to companions, the companion's name will be displayed on the ticket.

If you are unable to display your ticket due to not having a smartphone or incomplete registration, you may be denied entry regardless of the reason.

*Excluding accompanying persons under 18 years of age.

We will not be able to provide refunds or other compensation if you are unable to enter the venue.

We may ask you to verify your identity on the day of the performance. This may be done by either the applicant or the accompanying person. If we are unable to verify your identity or if any fraud or resale is found, you will be denied entry.

Please note that on the day of the performance, baggage inspections will be conducted upon entry to the venue to improve safety.

Bringing electronic devices (cameras, binoculars with a shooting function, recorders, video recording devices, etc.) and dangerous items into the venue is prohibited. We cannot store items inside the venue, so please store your suitcases and other luggage in a nearby coin locker in advance and keep your luggage compact when you come to the venue.

If prohibited items are found, please follow the instructions of staff. Once it is confirmed that there are no prohibited items, you will be allowed entry.

There will be no temperature check upon entry. Please be sure to monitor your health.

After leaving the venue, please move promptly without lingering around the venue.

We will provide information regarding on-site and online sales of concert goods as soon as the details are decided.

When concert goods or other items are sold at the venue, we will provide separate information regarding the sales area.

Copies are not permitted in any case. Please bring the original document that is not expired.

Please note that student ID cards of people aged 19 or over will not be accepted, even if they have a photo.

Please note that we will not accept any identification documents that have been copied, handwritten, expired, or tampered with to make them unusable.

Any use of false identification is a criminal offence.