Thank you for always using IS:SUE OFFICIAL FANCLUB.
IS:SUE OFFICIAL FANCLUB「月会費まとめて払いコース」のご継続お手続きを2025年2月～2025年7月に完了された方へ、
We will start shipping the Annual IS:SUE (Continuation Bonus) 2025 for August 2025 on the dates below.
[Annual IS:SUE2025 Recipients】
Those who meet all of the following conditions are eligible to receive the shipment.
・2025年3月31日までに「月会費まとめて払いコース」へご登録いただいた方。
*This also includes cases where you change from the "Monthly Membership Fee Course" during the above period.
- Those who renew for the next year during the renewal period (from three months prior to the membership expiration date to the last day of one month after the membership expiration date).
- Those whose membership expiration date after renewal is between April 30, 2026 and March 31, 2027.
◆Members eligible for shipping this month
[For those residing in Japan]
2025年2月1日(土)～2025年7月31日(木)の間にIS:SUE OFFICIAL FANCLUB「月会費まとめて払いコース」のご継続手続きをした方
[For those residing outside Japan]
2025年2月1日(土)～2025年7月31日(木)の間にIS:SUE OFFICIAL FANCLUB「月会費まとめて払いコース」のご継続手続きをした方
*For those in countries and regions where international shipping procedures are difficult, we will ship from the next month onwards.
[Shipping address]
It will be shipped to the address registered on your My Page.
If your address changes, please log in to the site and change your membership information under "Confirm/Change Member Information" on your My Page.
If your name has changed, please check this page and contact us.
*Please be sure to check the registration information on your My Page by Thursday, July 31st.
◆ Scheduled delivery start date
Shipment will begin in late August 2025
◆About shipping
-Delivery will be by regular mail or international parcel.
-Delivery may take up to a week depending on traffic conditions and your area of residence.
◆Notes
・This offer does not apply to current members IS:SUE OFFICIAL FANCLUB under the "Monthly Membership Fee Course" or new members.
・We have received many inquiries regarding incomplete addresses. Please be sure to check your registered address.
・If reshipment is necessary due to an incorrect address, please note that you will be charged the reshipment fee.
Frequently asked questions
Regarding inquiries about undelivered items
If your package has not been delivered due to an incorrect address or other reasons, we will accept your request for re-delivery during the period below.
Please note that shipping charges will be borne by the customer and must be paid upon delivery (members residing overseas must pay in advance via PayPal).
[Inquiry acceptance period]
・Members residing in Japan
Undelivered acceptance period: Sunday, September 14, 2025 11:00 to Saturday, September 27, 2025 10:59
Shipping method: Yu-Pack cash on delivery
・Members residing overseas
Undelivered acceptance period: Saturday, September 27, 2025, 11:00 to Saturday, October 11, 2025, 10:59
Shipping method: Pay by PayPal, EMS shipping
※PayPalでのお支払いは2025年10月31日(金)23:59（Japan time）までにお願いいたします。
1. Confirmation and change of registered address
After logging in, please check and change your registered address from "Confirm/Change Member Information" on your My Page.
(If your last name has changed, you will not be able to change it on your My Page, so please contact us via "Help/Inquiries.")
2. Please apply via the URL below.
Each member can only apply once, so please check carefully before proceeding to the confirmation screen.
*Please note that there will be no email to confirm completion of sending.
・Members residing in Japan
* Access will be available from 11:00 on Sunday, September 14, 2025.
・Members residing overseas
* Access will be available from 11:00 on Saturday, September 27, 2025.
◆ Regarding inquiries about defective products
In the unlikely event that you receive a defective product, please refer to the "Help/Inquiries" below.
Please contact us via "Click here to inquire about defective exchanges" during the inquiry period.
[Help/Inquiries]
There was a defect in the item I received from the fan club. Can I exchange it?
[Inquiry acceptance period]
Defective product inquiry acceptance period: ~ Saturday, September 27th
[Information regarding renewal of IS:SUE OFFICIAL FANCLUB membership]
Renewal procedures can be carried out from the 1st of the month in which your membership expires until the last day of the following month.
If you have set up automatic renewal, the renewal process will be carried out around the end of the month in which your membership expires.
For details on renewal procedures, click here (https://is-sue.jp/faq/detail/76) for details.
For any other questions, please see the help page (https://is-sue.jp/faq/) for details.
【Notes】
Renewal procedures can be carried out from three months prior to the membership expiration date up to one month after the expiration date.
*If you continue during the grace period, your registration information and other history will be carried over.
If you have set up automatic renewal, the renewal process will be carried out around the end of the month in which your membership expires.
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▼Grace period
[Grace period: 1 month]
*December 31st deadline: You can continue until the end of January. If you exceed the deadline, your membership will be terminated.
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