Thank you for always using IS:SUE OFFICIAL FANCLUB.

We have sent 2025 New Year's cards to the following recipients.

(For those who Monthly Membership Fee Bundle Payment Course or have continued Monthly Membership Fee Course for 4 months or more, we have decided to send out New Year's cards for 2025!)

[2025 New Year's card delivery target]

Those who meet either condition A or B will be eligible for shipping.

A: Those who are Monthly Membership Fee Bundle Payment Course as of 23:59 on Monday, December 2, 2024

B: Those who have been enrolled in Monthly Membership Fee Course for four months or more as of 23:59 on Monday, December 2, 2024

<Shipping Eligible>

Members who signed up for Monthly Membership Fee Course by the end of September 2024 and are continuing their Monthly Membership Fee Course as of 23:59 on Monday, December 2nd (current members)

<<Not eligible for shipping>>

・Those who joined Monthly Membership Fee Course after October 2024

(If you change to Monthly Membership Fee Bundle Payment Course and satisfy A, your item will be eligible for shipping.)

・Those who have cancelled their membership before 23:59 on Monday, December 2nd, regardless of the month they joined

【shipping method】

Mail

[Shipping address]

Registered address as of 23:59 (JST) on Monday, December 2, 2024

Regarding inquiries about non-delivery or defective items due to delivery accidents

We will only accept reshipment requests for [items that have not arrived or are defective due to delivery accidents, etc.].

*We cannot assist you if the package has not been delivered due to customer reasons, such as an incorrect address.

*For information regarding delivery accidents, please check the post office website.

https://www.post.japanpost.jp/newsrelease/

Members residing in Japan: Form for claiming for non-delivery due to delivery accident

https://secure.plusmember.jp/issue/1/questionnaire/13/dc3a5/

Members residing overseas: Form for claiming for non-delivery due to delivery accident

https://secure.plusmember.jp/issue/1/questionnaire/14/04f81/

受付期間：2025年1月10日（金）18:00 ～ 2025年1月31日（金）18:00

*We cannot answer any inquiries outside of this period. Thank you for your understanding.

Reshipment is scheduled for mid-February.

*Access is not possible outside reception hours.

* Each member can only apply once, so please check carefully before proceeding to the confirmation screen.

*Please note that there will be no email to confirm completion of sending.

◆ Regarding inquiries about defective products

In the unlikely event that you receive a defective product, please refer to the "Help/Inquiries" below.

Please contact us via "Click here to inquire about defective exchanges" during the inquiry period.

[Help/Inquiries] There was a defect in the item I received from the fan club. Can I exchange it?

https://is-sue.jp/faq/detail/145

Application period: Until 18:00 on Friday, January 31, 2025

*We cannot exchange products that have minor scratches or bends that occur during shipping. Please note this in advance.